Frequently Asked Questions

+ What is Pitchtape?

Pitchtape is all-in-one platform for individuals and organizations to record and review video presentations, anytime, anywhere.

For organizations, Pitchtape's video submission management tool makes it easy to collect, review, manage and analyze information from internal + external stakeholders by switching from static online forms to dynamic video-based submissions.

For individuals, Pitchtape's video recording tool makes it easy to record a video presentation one topic at a time in short segments that our technology automatically stitches together into one seamless video with bookmarks to each topic for easy navigation.

Please review the website for further details on the features and plans of the various Pitchtape offerings, which is updated from time to time.

+ How do I create an account?

Individual users can create an account by entering their name, email address, and password on the join page. Business or enterprise users can create an account by completing a contact form or sending an email to team@pitchtape.com.

Please note that if you are an applicant or reviewer who has been invited by an organization to submit or review an application via Pitchtape, please make sure to navigate to that organization's unique Pitchtape portal to create your account. In general, each organization receives a subdomain URL of pitchtape.com (e.g., nbalaunchpad.pitchtape.com). So, for example, if you are applying to NBA Launchpad, please navigate to nbalaunchpad.pitchtape.com to submit your application. Do not create your account on pitchtape.com or app.pitchtape.com if you are part of an organization's application process, as you will not be able to transfer your account information. Contact us if you have any questions.

+ How do I update my account and/or change my password?

You can update your account and/or change your password at any time by logging into your account and navigating to the account settings page.

+ How can my organization use Pitchtape's video submission management platform?

For more information about using Pitchtape for your organization, please request a demo by completing a contact form or sending an email to team@pitchtape.com.

+ How do I submit an application to an organization via Pitchtape?

Pitchtape's technology powers the application process for many organizations around the world. If you are looking to submit an application to an organization via Pitchtape, please make sure to navigate to that organization's unique Pitchtape portal.

In general, each organization receives a subdomain URL of pitchtape.com (e.g., nbalaunchpad.pitchtape.com). So, for example, if you are applying to NBA Launchpad, please navigate to nbalaunchpad.pitchtape.com to submit your application. Do not create your account on pitchtape.com or app.pitchtape.com if you are part of an organization's application process, as you will not be able to transfer your account information. Contact us if you have any questions.

+ How does the Pitchtape video recorder work?

With Pitchtape, you can record your video one topic at a time in short segments, and our technology will automatically stitch your topics together into one pitch video.

On the recorder screen, you will see a list of video topics. To record a video for a topic, select the topic by clicking on the topic name. The video icon and topic name will turn red when the topic is selected.

On the recorder screen, you may also see instructions to limit your pitch video to a certain length. Please make sure to follow these instructions. Failure to follow these instructions could negatively affect your submission.

Once all topics are recorded, click on the stitch video button to complete your pitch video.

+ How do I record a video using Pitchtape?

Your videos must be recorded through our platform on your laptop/desktop computer or mobile device using the Google Chrome browser. At this time, you cannot upload your own videos.

You can download the Google Chrome browser by visiting https://www.google.com/chrome/.

Please make sure you are using the latest version of Chrome.

If you are experiencing issues, please try the following:

1. Restart your Chrome browser and/or your device.
2. Update your Chrome browser by visiting chrome://settings/help.
3. Clear your Chrome cache by visiting chrome://history/ and selecting 'Clear browsing data.'

+ Can I record a video on a mobile device?

Mobile recording may or may not be disabled for a particular event. If, when logged in to your account on a mobile device, you see a message to use your laptop or desktop computer, then mobile recording is disabled and you cannot use your mobile device.

If mobile recording is enabled, you can record your video through our platform on your mobile device using the Google Chrome app. You can download the Google Chrome app by visiting the app store on your mobile device.

To record on a mobile device, you must turn your phone horizontally. Please make sure to turn off your phone’s portrait orientation lock. Additionally, do not refresh your browser while recording a video topic.

You can record some video topics on a mobile device and other video topics on a laptop or desktop device. Our technology will still automatically stitch your topics together into one pitch video.

Please note that video recording is not compatible with iPads or other tablets. To use the Pitchtape video recorder on your mobile device, your device must meet the following requirements:

iOS (mobile):

• iOS 14.3 or above
• Compatible with iPhone
• Not compatible with iPadOS

Android (mobile):

• Android 6.0 Marshmallow or above
• Not compatible with Android Go edition

+ How long does it take for my video to process?

Video processing speeds vary depending on a number of factors, including the length of your video and your internet connection. We recommend at least 5mbps upload speed. You can test your upload speed by visiting https://www.speedtest.net/.

On a stable connection, video processing should not take more than a few minutes for videos under 5 minutes at 720p recording quality.

However, if you record a long video and your upload speed is on the lower end, then the processing time will increase.

Please wait at least 15 minutes after completing your video for your video to process, and do not close the browser tab until you are able to play the video you recorded.

+ What if my camera and microphone aren't working?

Please ensure that your computer camera and microphone are WebRTC compatible with a camera resolution of at least 720 pixels by visiting https://webcasts.com/webrtc/. After running the WebRTC test, click on “Camera” then “Check supported resolutions” and make sure that the supported resolutions include 1280x720.

If your camera and/or microphone are still not working, please check your computer's system preferences, navigate to Camera or Sound and check if there is any indication of a disabled camera or muted microphone.

If your camera and microphone are working properly on the test site, make sure to allow access to your camera and microphone on Pitchtape by:

1. clicking the secure lock to the left of the Pitchtape URL,
2. clicking on 'Site settings,' and
3. selecting 'Allow' for camera and microphone.

After doing so, you may need to restart your Chrome browser.

If you are still experiencing issues, please make sure your default camera is correct by visiting chrome://settings/content/camera. You can also do this by:

1. clicking the video icon to the right of the Pitchtape URL,
2. clicking on ‘Manage,’
3. clicking on ‘Camera’ under Permissions, and
4. selecting the correct camera.

You may also need to disable a camera through your Device Manager by following the steps below:

1. Right-click the Start button.
2. Click Device Manager.
3. Click the dropdown arrow next to Cameras.
4. Right-click the Camera you do NOT WANT TO USE.
5. Click Disable.
6. Click Yes.

When you wish to re-enable this camera, follow these steps again to Enable the device.

+ What if audio isn’t working when downloading my video?

If you are experiencing audio issues on the downloaded version of your video, please drag the downloaded video file from your computer into the Google Chrome browser. You should then be able to play the video with audio.

+ My team is remote and we would like multiple people to be in our video. Is that possible?

Yes! The great thing about Pitchtape is that you can record your video one topic at a time in short segments that our technology automatically stitches together into one seamless video. So, you can share your login credentials and have each team member record their specific video topic. When the last person is done recording, they can click to complete the video, and our technology will do the rest.

However, please note the following when recording as a team:

• Team recording is only available if all team members record in landscape mode and have the same camera resolutions set to 720p. Your video will not be processed if topics are recorded in different resolutions.
• We recommend that each team member record using the same browser. For example, if one team member records using the Google Chrome browser, the other team members should also record in Google Chrome. Note that videos recorded in Google Chrome may not be viewable in Safari within the video recorder itself. However, the final stitched version of the video will be viewable in Safari.

+ What browsers are supported?

Pitchtape primarily supports and recommends using the Google Chrome browser for the best experience. We do our best to also support Microsoft Edge and Safari, although software updates might cause compatibility issues with our platform from time to time.

+ Any other questions?

Please fill out a contact form or send an email to support@pitchtape.com.